IT Administrative Support

Job title: IT Administrative Support
Classification: Fulltime 37.50 hrs
Department: Office of Research Development
Reports to: IT Specialist

This is a position aiding the Office of Research Development. Areas of specialty may include working with the Streamlyne Program Data Entry, customer service and training process. In addition will support with reports that may include assisting with confidential matters, computer support, and other departments or subject matter specific services, activities or programs.
Duties may include the Administrative IT support responsibility of one or more specific department and activities for the office and/or supporting PRI Research faculty. An employee in this class has full departmental responsibility for ensuring the supporting IT areas of assignment are completed in accordance with laws, policies, and procedures. At this level, employees regularly develop work processes and procedures and may serve IT support for the ORD/OSP directors and/or President of PRI and Faculty members. Must be able to solve problems with discretion and modes be very confidential. The areas of specialty include working with the Streamlyne Program Data Entry, customer service and training process (RedCap). In addition will support with expense reports that may include assisting with confidential matters, computer support, and other departments or subject matter specific service, activities or programs. This position has acquired added responsibilities as IRB/IACUC Streamlyne Administrator and CITI Program Administrator.

Responsibilities
• Receives telephone calls, ascertains nature of business, personally handles those requesting IT program
information, and as many others as possible, and directs remainder to appropriate authority for disposition.
• Maintains appointment calendars and advises director, managers, students and faculty of important IT
meetings.
• Assist with the coordination of special IT projects for directors, faculty researchers and assist with the
preparation of reports on IT matters for associates, managers, and others.
• Assist with the training new users in computer Streamlyne and Red Cap application and applies computer
technology to improve work processes.
• Assist with the monitoring processes, and tracks problems associated with management through
Streamlyne program.
• Assist with Streamlyne training sessions in area of assignment for both inter and intradepartmental staff.
• Assist with the Operation of Streamlyne program and performs data processing functions using available
Streamlyne System packages, encoding data, report generation, retrieval, and other specialized and
routine computer operations.
• Performs other related job duties as assigned.

Knowledge and Skills
Excellent written and oral communication skills, problem-solving skills, attention to detail and ability to multitask. Strong interpersonal skills, including the ability to work as a part of a team. Ability to prioritize, take initiative, prioritize with minimal supervision. Strong interpersonal skills, Organized, reliable, efficient, creative and open to learning new things.

Requirements
• A minimum of two (2) years of experience in office administration.
• Associate degree preferred.
• fully bilingual (Spanish and English).

Interested qualified candidates must send current resume to: ord@psm.edu